The European Union Agency for Cybersecurity (ENISA) recently released two annual reports on telecom security incidents and trust security incidents for 2020. These documents provide a thorough analysis of incidental root causes and the impact of such incidents. Additionally, these evaluate multinational trends.
According to Telecom Security Incidents 2020, faulty software changes and/or updates are a major factor in terms of impact, resulting in over 300 million hours lost or 40% of the total number of hours lost.
Moreover, the report revealed that system failures continue to be the most prominent cause of incidents, leading to severe impact. It represents about half of total user hours lost or 419 user hours. System failure is also the most frequent root cause of incidents, totaling 61% of reported incidents.