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Changed expectations expose weaknesses in customer service and ITSM platforms

Posted on 29 September 2021

From itproportal.com

omnichannel

With the UK and Ireland now recovering from the end of Covid-19 restrictions, optimizing customer experience has become critical to growth. So too has the end-user experience for employees because the two are interlinked. We are certainly in the experience economy. 

Read more…

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