NCR is experiencing an outage on its Aloha POS platform as a result of a ransomware attack claimed by the BlackCat/ALPHV gang. NCR is a software and technology consulting firm based in the United States that offers digital banking, POS systems, and payment processing solutions to restaurants, enterprises, and retailers. One of their products, the Aloha POS platform used in the hospitality industry, has been down since Wednesday, preventing consumers from using the system. After days of silence, NCR has revealed that the outage was caused by a ransomware attack on the data centers that power its Aloha POS systems.
“As a valued customer of NCR Corporation, we are reaching out with additional information about a single data center outage that is impacting a limited number of ancillary Aloha applications for a subset of our hospitality customers, On April 13, we confirmed that the outage was the result of a ransomware incident. Immediately upon discovering this development we began contacting customers, engaged third-party cybersecurity experts and launched an investigation. Law enforcement has also been notified, ” reads an email sent to Aloha POS customers.