Pandemic prompts digital ‘boom’ in account creation – as well as password fatigue



The COVID-19 pandemic has become a catalyst for a “boom” in the growth of online account ownership — but has potentially also undermined consumer security. 

COVID-19 has caused severe economic and societal disruption, not to mention the impact on both our physical and mental health. 

Lockdowns, shielding, and stay-at-home orders imposed worldwide forced many of us to turn to online sources for everything from our groceries to banking and entertainment, and this led to what IBM calls a “digital reliance” and the need to create more online accounts than ever before.

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