Errors logged as ‘nut loose on the keyboard’ were – ahem – not a hardware problem


Welcome once again, dear reader, to On-Call, The Register‘s Friday feature in which we share readers’ tales of being asked to address avoidable annoyances.

This week, meet a reader we’ll Regomize as “Tom” who once worked as the sysadmin supporting a large software development team.

“We had an in-house developed problem ticket system written in Perl 4,” Tom told On-Call. “It worked, we were familiar with it and we liked it.”

But Tom’s boss “really wanted a commercial product.”

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