From securityboulevard.com
IT Process Automation
The foundational layer of all automation technologies is the automation of IT processes. This involves the automation of routine IT tasks and workflows such as server maintenance, software patch management and software updates. It also includes auto-remediation of IT incidents and associated service tickets.
IT processes are automated by running scripts or what we call Agent Procedures. With Kaseya VSA, our unified remote monitoring and management (URMM) software, you can customize pre-built automation scripts or create your own in the Agent Procedure Editor.