From helpnetsecurity.com
2020 was chock full of surprises and twists that no analyst could have predicted and came with a massive shift to remote working and tools that facilitate it.
The good news is that managed service providers (MSPs) saw tremendous growth both due to the move to a remote workspace and the need to optimize IT costs. And now that COVID-19 has become a known hurdle and companies have had time to adapt to it, MSPs can make better plans for how they can service their customers in the coming year, and they can take the time to refine their strategies for this new normal.