From securityboulevard.com
![remote contact center](https://2kjpox12cnap3zv36440iue7-wpengine.netdna-ssl.com/wp-content/uploads/2020/09/remote-working-770x300.jpg)
The COVID-19 pandemic pushed many contact center workers out of centralized offices and into their homes. As the pandemic continues, and perhaps even after, remote work may become standard for many of these agents.
So much about customer service changes in an online-only world, and security needs to be part of that change. Contact center agents access sensitive customer information such as credit card numbers, health data, financial records and more.